FAQ: ORDERING AND SHIPPING TIME FRAMES

How do I place an order?

Ordering from ModernAirsoft.com is easy and secure. Create an account, add items to cart, add your shipping address, shipping method, payment info, review cart content and confirm order. If you need to place an order by phone, please call Customer Service at (760) 529-4550, Mon-Fri 10am-7pm PST.

How many coupons can I use?

You can only use one coupon per order. You can not combine coupons.

Do you have a cut off time for order processing?

Yes, orders that are received by 1:00 PM PST will ship within 72 hours.

Can I make changes to the order I just placed?

We will always try our best help you with any special requests. Please feel free to contact us or phone (760) 529-4550.
What cannot be changed?
Once the order is received, any add, change or cancel items requests will not be permitted once the order is done processing. You can do a return or exchange after the order is delivered.
What can be changed?
Depending on the stage of the order fulfillment, we can make changes to the ship to address, change back-orders or pre-orders.

Can I change the delivery address after I place an order?

If your order hasn't been shipped yet, we may be able to update your address. Please contact us immediately. Once the order has been shipped we cannot make any changes.

When will my order be shipped and how long does it take to arrive?

We understand the importance of getting your items to you as fast as possible. Our shipping team is dedicated to make sure all orders are shipped on time. However, delivery time frame depends on what shipping method is chosen. All shipping time frames are from the date in which the order leaves our facility and NOT from the time in which the order is placed.

All International Orders:

All International Orders will have to clear customs and we have no control over the length of time it takes to clear customs or get to it's destination once it leaves our facility.

Estimated Delivery Time
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