RETURN POLICY, RMA AND WARRANTY INFORMATION

 

PLEASE REFER TO THE SHIPPING POLICIES PAGE FOR SHIPPING INFORMATION 

 

ONLINE RETURN POLICY
Online Return Policy
    • 30 days from the date of delivery with copy of emailed receipt for exchange or store credit only.
    • ALL returns MUST be in their original packaging.
    • Removal or damage to the orange tip / flash hider of an item will not be accepted for return. Any tampering, or alteration of items will void all warranties.
    • All used items have been tested and are sold "AS IS", and are not eligible for return. All used gear is not eligible for return.
    • All returns are subject to a 15% restocking fee.
    • All consumable items are non-refundable if opened (unused BBs can be exchanged for different BBs of equal or lesser value).
    • All guns being picked up from our techs are tested and cleared upon return and are not under warranty.
    • Customized products are non-refundable in any circumstances.
    • If the item is defective or you receive the wrong item, please contact our customer service at customerservice@modernairsoft.com for further instructions.

NO EXCEPTIONS

RETAIL STORE RETURN POLICY
Retail Store Return Policy
  • Items must be returned 14 days from the date of purchase with receipt for exchange or store credit only. 
  • ALL returns MUST be in their original packaging.
  • Removal or damage to the orange tip / flash hider of an item will not be accepted for return. Any tampering, or alteration of items will void all warranties.
  • All used items have been tested and are sold "AS IS", and are not eligible for return. All used gear is not eligible for return.
  • All returns are subject to a 15% restocking fee.
  • All consumable items are non-refundable if opened (unused BBs can be exchanged for different BBs of equal or lesser value).
  • All guns being picked up from our techs are tested and cleared upon return and are not under warranty.
  • Customized products are non-refundable in any circumstances.
  • If the item is defective or you receive the wrong item, please contact the store you purchased it at for further instructions.

    MUST HAVE RECEIPT

    NO EXCEPTIONS

    RMA RETURN REQUEST
    RMA Return Requests

    RMA - RMA (Return Merchandise Approval) POLICY for warranty and non-warranty items: Please read in it’s entirety:

    If free shipping was offered and chosen for your order, the actual shipping cost that was incurred to us by the shipping carrier will be deducted from your store credit or refund.

    You must obtain a Return Merchandise Authorization number (RMA #) prior to shipping your return. We reserve the right to refuse RMA requests if our return policy is being abused. Please carefully package the product when you are shipping it back to us to fully protect it in transit, we are not responsible for damage incurred during shipping.

    • One of our dedicated RMA staff will contact you via email within in 1-2 business days of receiving your email request. Please note: our team is off on the weekends.
    • All returns MUST have approval prior to the return - No Exceptions. Any return sent without approval will be rejected and returned to shipper.
    • All prepaid/pre-weighed RMA labels are sent via email and must be printed and affixed to your properly sized return packaging.
    • Any package that is not specific to the pre-weighed label that incurs additional overage charges will be at the expensive of the customer. Please make sure you place the item in the proper size packaging.
    • All product MUST be returned in it’s original packaging for store credit or exchange - No Exceptions.
    • All RMA’s - warranty or non-warranty - issued and/or approved by Modern Airsoft must be received at our facility within the thirty (30) days from the date of delivery - No Exceptions.
    • Any request for a warranty return made after the thirty (30) day expiration from the date of delivery is at the discretion of Modern Airsoft. If accepted, will not be issued a prepaid RMA label - No Exceptions.
    • Original shipping cost will NOT be refunded. If a free shipping discount code was used, the actual shipping fee will be deducted from the refund.
    • If your package arrived damaged, please inspect and keep all contents and contact customer service team immediately at info@modernairsoft.com
    • Any sign of alteration, modification, damage, or tampering with the product by the customer will void the warranty and the customer will be responsible for the full cost of repairs and return shipping. 
    • If an RMA is issued for a warranty item and it is found there is no defect, then the cost of the RMA and the cost of shipping back the product to the customer will be at the customers expense.
    • If customer is responsible for return shipping, invoice must be paid before product can be returned. - NO Exceptions.
      • ATTN: CUSTOMER SERVICE/Order#: (insert your order number here)
    • (If it is not written on the outside then the customer runs the risk of package rejection and/or lost package).

    Any return for store credit and/or exchange for another product that does not fall under warranty must be sent as follows to avoid rejection:

    Modern Airsoft Corporate Office
    Attn: Customer Service/Order#________
    602 Garrison St
    STE 101-102
    Oceanside, CA 92054

    By printing and utilization of the RMA, customer acknowledges and agrees to the Terms and Conditions set-forth by Modern Airsoft.

    MODERN AIRSOFT LIMITED WARRANTY
    Modern Airsoft Limited Warranty

    Modern Airsoft online purchases carry a 30 day limited warranty from the date of delivery for online orders or a 14 day limited warranty from the date purchased in-store. Warranty coverage is subject to change at any time.

    The usage of any BB less than 0.20 grams or of a lesser quality than Kontact brand, in any airsoft product, will void the warranty.
    The usage of a Lithium Polymer (LiPo) battery, or any other power source with an output greater than 9.6 volts, on an electric gun that is not rated for such use by its original manufacturer will void the warranty.
    The usage of a higher pressured gas than liquid propane (Green Gas, 115 PSI) will void the warranty.

    Warranty does not cover aftermarket internal parts once installed.
    OpenBox, Red Tag, Custom built items include limited-warranty and are subject to repair only.
    Free Mystery Gift offered with purchase must be returned.

    Items not covered by Warranty:

      • Low-value economical Airsoft guns under $79.00
      • Shoes
      • Batteries
      • Consumable products.
      • Hazardous Materials (Warranty can be filed with their respective manufacturers.)
      • Spring powered airsoft guns
      • Items not purchased from ModernAirsoft.com.

    All returns will be inspected upon arrival to determine warranty coverage. Warranty items found to be defective will be fixed or replaced at Modern Airsoft's sole discretion.

    WARRANTY REPAIRS
    Warranty Repairs
    • Warranty repairs carry a 3 week turnaround from the time the RMA is received by our staff. 
    • Shipping fees for all RMA's will be determined on a case by case basis.
    • If it is a warranty issue Modern Airsoft will issue an RMA at no cost to the customer.
    • If it is determined to be the customer's responsibility after diagnostic and Modern Airsoft incurred the cost of the RMA it will be included in the total quote for repair.
    • All in-house repairs are at a rate of $40.00 per hour. A qualified technician will perform a diagnostic on the item returned to determine responsibility.
    • Once determined, our technician will contact the customer to discuss his findings.
    • If determined to be a warranty issue a Modern Airsoft technician will do the repair at no additional cost to the customer.
    • If it is determined the repair does not fall under warranty the customer will be given a quote for the cost of the repair. All quotes will include, but are not limited to: parts, labor, and shipping fees. If the customer chooses for Modern Airsoft to repair their damaged item all costs will be due in full prior to the item being shipped back to the customer.
    • If the customer chooses not to have a Modern Airsoft technician perform the repair, the item will be sent back to the customer at the customer's expense which will be due in full prior to shipping.
    • If the customer has an unpaid balance for any, and/or all, non-warranty expenses outstanding for more than 45 days from the date of contact, they run the risk of their item being forfeited.
    • Any sign of alteration, modification, damage, or tampering with the product by the customer will void the warranty and the customer will be responsible for the full cost of repairs and return shipping. 
    ORDER CANCELLATION POLICIES
    Order Cancellation Policies
    • Once your order is received and it is sent to fulfillment for shipping, the order process cannot be interrupted to make any changes such as add, change or cancel. You can submit a return after order is delivered.
    • If an order is on Back Order you can choose to cancel the order at any time.
    • If you need to update your shipping address or shipping method after your order is placed, please EMAIL US right away customerservice@modernairsoft.com. We will respond as soon as possible. Please note, customer service is closed on weekends and holidays. 
    • If an order is cancelled, a refund will be issued immediately back to original form of payment. To find out when it will post to your account please contact your original form of payment's financial institution.
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