ORDER POLICIES, RMA AND WARRANTY INFORMATION
Order Processing & Shipping Information
  • All orders get processed and shipped within 1-2 business days excluding holidays, weekends, and after hour orders.
  • All orders are shipped via USPS and FedEx. If we receive your order before 1:00 PM PST, we will make our best efforts to ship it the same day. If order is received after 1:00 PM PST, it will not be shipped until the following business day.
  • Orders cannot be canceled or altered when it is in the shipping stage. Please call us right away. We will try our best to assist.
  • PLEASE NOTE! For the courtesy, we may upgrade the shipping method you have chosen at no extra cost. For example, if you have chose any Economy shipping services such as Fedex Home or Ground shipment (takes up to 5 business days), we may upgrade your shipping to any expedited shipping methods such as USPS Priority Mail which guarantees delivery within 24-72 hours. When we upgrade delivery method there will be NO EXTRA CHARGE or NO REFUND on shipping. If you do not wish any upgrade on the shipping method you have chosen you MUST leave a note when you check out. 
Shipping Time Frame
  • All orders that are shipped via USPS Priority mail will take 24 hours to 72 hours to get to the destinations.
  • Economy shipping takes up to 5 business days to be delivered. Current economy shipping services we offer are Fedex Ground, Fedex Parcel Post, Fedex Home Delivery and USPS First Class Mail.
  • Expedited Shipping time frame based on the service you may have chosen such as Over Night delivery or Express shipment services from USPS and Fedex.
Return Policy - Online and In-Store
  • In-Store: 14 days from the date of receipt with receipt for exchange or store credit only. NO EXCEPTIONS!
  • Online purchases: 30 days from the date of delivery with copy of emailed receipt for exchange or store credit only. NO EXCEPTIONS!
  • ALL returns MUST be in their original packaging.
  • All guns are to be tested upon purchase, no damaged or defective gun returns are accepted (we have a tech available if needed).
  • All used items have been tested and are sold "AS IS", and are not eligible for return.
  • All used gear is not eligible for return.
  • All consumable items are non-refundable if opened (unused BBs can be exchanged for different BBs of equal or lesser value).
  • All guns being picked up from our techs are tested and cleared upon return and are not under warranty.
  • Customized products are non-refundable in any circumstances.
  • If the item is defective or you receive the wrong item, please contact our customer service at info@modernairsoft.com for further instructions.
  • ALL orders MUST be returned in original packaging.
RMA Request
If you are you having trouble with any portion of the order received, please email us at info@modernairsoft.com and let us know. If it is determined that a technician cannot help over the phone and it is determined if you need to send the item back and an RMA is requested, please see the following:
  • Before you return your items, you must contact us and receive a Return Merchandise Authorization Number (RMA).
  • You can start the warranty claim by contacting info@modernairsoft.com. Please do not return anything until you have been issued a RMA #. Otherwise, the package may be refused or lost without proper paperwork.
  • All return labels issued by Modern Airsoft have to be dropped off at the shipping company within three (3) business days from the date the RMA is sent via email before the return label expires.
  • Any returns made after the expiration will be at the customer's expense.
  • ALL returns MUST be in their original packaging.
  • All returns require a RMA# before they can be returned. Unauthorized returns may be refused or denied.
  • Paper notes included in the package may be missed or lost. Please email info@modernairsoft.com before submitting an RMA.
  • Return requests are answered in the order they are received. Our support staff are off duty on weekends.
  • Return Policy remains in effect on all RMA's.
  • Please do not return anything until you have been issued a RMA #. Otherwise, the package may be refused or lost without prompt paperwork.
  • One of our dedicated RMA staff will contact you via email within in 1-2 business days of receiving your email request. Please note: our team is off on the weekends.
  • All return packages will be inspected by authorized, industry leading technicians who will make the final decisions on the warranty claim.
  • For any other returns for exchanges or store credit, please submit your request at ModernAirsoft.com. Items must be unused, unworn, unopened, and in original packaging to be returned; a 15% restocking fee may apply to cover labor cost, product inspection, packaging, and handling. No restocking fee will be charged for returns resulting from errors by ModernAirsoft.com. Shipping fees paid to third party carriers are non-refundable.
  • Manufacturer Defect: If you received an item with manufacture defects, ModernAirsoft.com will repair or replace the item within 30 days of delivery unless otherwise specified. Once your return is received, the item will be inspected by one of our technicians to determine if it is covered under our manufacture warranty. Please review warranty policy page for more detailed information.
  • Damaged upon arrival: If your package arrived damaged, one of our customer service representative will assist with providing you with the necessary information for filing a claim with the carrier. Please inspect all contents and keep original box and packaging material. Please note that this process may take up to 10 business days depending on the carrier.
  • Exchanges: You may exchange an item if it is unused, unworn and unopened within 14 days of delivery. Shipping cost will be deducted from the return.
  • Return for store credit: You may return an item for merchandise credit if the item is unused, unworn and unopened in its original packaging within 14 days of delivery. A 10% restocking fee will apply. Shipping cost will be deducted from return.
  • Non-Warranty / Repair / Upgrades Services: The labor rate for our technician is $35 an hour if you need assistance with any non-warranty repairs, upgrade service. All ModernAirsoft.com technicians are in house, certified industry professionals.

    When sending a return, please include the following information when returning an item:
    • Name of the person who placed the order if different from shipper.
    • Order Number.
    • A copy of your original invoice (inside the shipping box).
    • A note stating the reason of the return.
    Order Cancellation Policies
    • Once order is received and it is sent to fulfillment for shipping, the order process cannot be interrupted to make any changes such as add, change or cancel. You can submit a return after order is delivered.
    • If an order is on Back Order you can choose to cancel the order at any time.
    • If you need to update your shipping address or shipping method after your order is placed, please CALL US right away (760) 529-4550 M-S 10:00am-7:00pm PST
    • If an order is cancelled, a refund will be issued immediately back to original form of payment. To find out when it will post to your account please contact your original form of payment's financial institution.
    Returns & Restocking Fees
    • All returns will be inspected upon arrival to determine warranty coverage.
    • Store credit will be issued by way of Gift Card.
    • Original shipping cost will NOT be refunded for non-warranty related requests; if a free shipping discount code was used, the actual shipping fee will be deducted from the refund.
    • If your package arrived damaged, please inspect and keep all contents and contact customer service team immediately at info@modernairsoft.com.

      Restocking Fees:
      • Received a wrong or defective item: No restocking fee.
      • Changed mind, items in brand new condition within warranty period: 10% restocking fee.
      • Changed mind, items brand new outside of warranty period: 15% restocking fee.
      • Transit Damage, refused at time of delivery due to damage: No restocking fee.
      • Installed or modified Airsoft parts: Cannot be returned.
      • Guns returned without the original content, missing accessories, mags, flashhiders, etc. Up to 50% restocking fee.
      • Open, used, or worn items: 25% restocking fee.
      • Free Mystery Gift Must be returned with original purchase, otherwise full retail value will be deducted from refund.
    Limited 30 Day Warranty
    • Modern Airsoft purchases carry a limited 30 day warranty from the date of delivery for online orders and from the date purchased in-store. NO EXCEPTIONS!
    • Warranty coverage is subject to change at any time.
    • The warranty does not guarantee the operation of guns with a springs.
    • The warranty does not cover Lithium Polymer (Li-Poly) battery usage, or the usage of any other power source with an output greater than 9.6 volts, on an electric gun that is not rated for such use by its original manufacturer.
    • The warranty does not cover any airsoft product, gun or otherwise, that uses higher pressured gas than liquid propane (Green Gas, 115 PSI).
    • All returns will be inspected upon arrival to determine warranty coverage.
    Warranty & Non-Warranty Repairs
    • There is a 3 week turnaround for all repairs from the time the RMA is received.
    • Shipping fees for all RMA's will be determined on a case by case basis.
    • If it is a warranty issue Modern Airsoft will issue an RMA at no cost to the customer.
    • However, if it is determined to be the customer's responsibility after diagnostic and Modern Airsoft incurred the cost of the RMA it will be included in the total quote for repair.
    • All in-house repairs are at a rate of $35.00 per hour.
    • A qualified technician will perform a diagnostic on the item returned to determine responsibility. Once determined, our technician will contact the customer to discuss his findings.
    • If determined to be a warranty issue a Modern Airsoft technician will do the repair at no additional cost to the customer.
    • If it is determined the repair does not fall under warranty the customer will be given a quote for the cost of the repair.
    • All quotes will include, but are not limited to: parts, labor, and shipping fees.
    • If the customer chooses for Modern Airsoft to repair their damaged item all costs will be due in full prior to the start of the repairs.
    • If the customer chooses not to have a Modern Airsoft technician perform the repair, the item will be sent back to the customer at the customer's expense which will be due in full prior to shipping.
    • If the customer has an unpaid balance for any, and/or all, non-warranty expenses outstanding for more than 45 days from the date of contact, they run the risk of their item being forfeighted.
    Limited or No Warranty Items
    • The usage of any BB less than 0.20 grams or of a lesser quality than Matrix brand, in any airsoft product, will void the warranty.
    • Usage of low quality BBs will cause extensive damage to internal components and void warranty. We recommend using 0.20g BBs at a minimum.
    • Warranty does not cover aftermarket internal parts once installed. Manufacturer defects must be documented prior to installation. Warranty does not cover damage as a result of defective parts.
    • OpenBox, Red Tag, Custom "built-to-order" items include limited-warranty and are subject to repair only.
    • Free Mystery Gift offered with purchase must be returned. More info on the Free Mystery Gift program can be found at ModernAirsoft.com
    • Low-value economical Airsoft guns under $60.00, shoes, and batteries are not covered under warranty.
    • Hazardous Materials: Items classified as hazardous materials or use flammable liquids or gases cannot be returned. Warranty can be filed with their respective manufacturers.
    • Items not purchased from ModernAirsoft.com.
    • Warranty coverage is subject to change at any time.
    • All returns will be inspected upon arrival to determine warranty coverage.
    Airsoft Safety
    • Airsoft Safety This is the most important policy we have. Please obey the law, use common sense and help us keep Airsoft fun and great.
    • Play safe, play responsible and play respectable.
    • Eye protections must be worn at ALL time by shooter and all surrounding personnel when operating an Airsoft gun.
    • Brandishing and Airsoft gun in public is illegal.
    • Airsoft guns should never be taken out to the public or school.
    • Prior to Airsofting in your private backyard or other privately owned properties, be sure to notify any surrounding neighbors that they are Airsoft.
    • Goggles and other protective gear should always be worn to prevent injury. Lithium batteries (LiPo) and compressed gas can be unstable if not used and stored properly. This may lead to fire, serious injuries, or even death. Please read warnings carefully before using.
    International Order Processing & Shipping Information
    Please click here for International Shipping Information
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